Help & Support

Parents cannot register accounts directly. Your child's school administration registers your email address in their database at sigmakey.tech. You will be provided with a default password for your first login. For security, please update this password inside the mobile app immediately after logging in.

You can trigger a password reset request directly from the login screen of the SIGMA KEY TECH mobile app. A verification email will be sent to your registered address to guide you. Alternatively, you can contact your school's IT support desk to request a temporary login reset through the school portal dashboard.

The App relies on immediate data synchronization between school gates and the backend server at sigmakey.tech. If notification delays occur, it is usually due to temporary school network internet connectivity issues or your mobile data connection. Open the app to view the active logs manually, which will fetch the latest database updates directly.

School bulletins are structured visually into:

• Academic: Homework bulletins, exam timetables, report cards.
• Events: Sports days, holiday notices, parent-teacher meetings.
• Emergency: Unplanned school closures, urgent weather warnings, or security alerts.

No. The SIGMA KEY TECH app does not use background GPS tracking or geographical tracking on your child's phone. It operates strictly through physical RFID readers located at school entry and exit points. This guarantees high battery efficiency and robust privacy for both students and teachers.